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We want residents and their relatives to
choose our care home because it suits them and will meet their
needs.
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We want the place to be safe, sociable,
comfortable and healthy to live in. Residents can expect privacy and
respect.
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We want the life of the home to be
interesting and enjoyable; we want the place to be open and
welcoming to visitors, and residents will have control over their
own lives.
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There will be good food that's
nourishing in every sense.
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If something goes wrong we'll put it
right.
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Residents will have the same civil
rights as the rest of us and we'll encourage them to exercise them.
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We want the place to look good, to be
clean, the equipment to work, the garden be attractive and easily
accessible.
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We want residents, to have a room that
suits them, with things in it that make life convenient, comfortable
and pleasing.
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There will be sufficient staff and their
attitudes, experience, skills and competence will
meet the residents' needs for social and physical care and for
safety.
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The homes will be run for the benefit of
the residents; that is its prime purpose.
Above all, we aim to
provide a personal, caring environment, where everything is done for the
benefit of residents. Because we never forget whose home this really is.
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