Our promise to you
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We want residents and their relatives to choose our care home because
it suits them and will meet their needs.
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We want the place to be safe, sociable, comfortable and healthy
to live in.
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Residents can expect privacy and respect.
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We want the life of the home to be interesting and enjoyable; we
want the place to be open and welcoming to visitors, and residents will
have control over their own lives.
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There will be good food that's nourishing in every sense.
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If something goes wrong we'll put it right.
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Residents will have the same civil rights as the rest of us and
we'll encourage them to exercise them.
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We want the place to look good, to be clean, the equipment to work,
the garden be attractive and easily accessible.
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We want residents, to have a room that suits them, with things
in it that make life convenient, comfortable and pleasing.
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There will be sufficient staff and their attitudes, experience,
skills and competence will meet the residents' needs for social and
physical care and for safety.
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The homes will be run for the benefit of the residents; that
is our prime purpose.
Our
home is your home...
Our homes are in quiet, tranquil, yet accessible locations, offering
the perfect balance of security and privacy with local facilities and
easy visiting. We're very proud of our gardens and grounds., which residents
and their visitors are free to use at any time. We also pride ourselves
on creating a friendly, sociable atmosphere with a range of activities
and entertainment. Our communal lounges are comfortably furnished and
equipped with televisions, DVD players and hi-fi, and every home offers
a full social programme that residents can join in with as and when they
wish.
All rooms, many of which are ensuite, have a television point and
cordless telephone, and we encourage residents to make their room their
own. We're also happy to discuss the possibility of keeping pets. With
passenger and stair lifts, specialist bathrooms and numerous toilets,
all our homes are suitable for wheelchair users and those with other special
needs.
But while the fabric of our buildings is important, it's our people
who really make them feel like home. We've developed teams of fully-trained
highly motivated professionals, dedicated to meeting the physical, social
and emotional needs of the residents in their care 24 hours a day. They're
supported by local doctors, nurses chiropodists, hairdressers, opticians
and dentists, with visiting clergy offering additional pastoral care.
We've long recognised the vital importance of a varied and balanced diet
in promoting health and well-being, so all our meals are freshly prepared
by experienced chefs, using local ingredients whenever possible.
Above all, we aim to provide a personal, caring environment, where
everything is done for the benefit of residents. Because we never forget
whose home this really is.
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